Shipping policy

Shipping Policy

Last updated: July 23, 2025

Thank you for shopping with Lumospase!
We carefully prepare and pack each order by hand, so your memories arrive safely and beautifully. Here's everything you need to know about shipping with us:

Processing Time

Each order is lovingly packed and shipped within 1–2 business days (excluding weekends and holidays) after you place it.
You’ll receive a confirmation email as soon as your order is on its way.

Shipping Method

We ship all orders via USPS (United States Postal Service).
Estimated delivery time after dispatch is:

  • 5 to 14 business days, depending on your location and USPS workload.

Please note that delivery time is out of our control once the package has been handed over to USPS.
We do not offer express shipping at this time.

Tracking Your Order

As soon as your order ships, you’ll receive an email with a tracking number.
Please allow up to 48 hours for the tracking to update in the USPS system.

Delayed or Missing Packages

If your tracking number shows that your package has been delivered, but you haven't received it, please first:

  1. Check with neighbors or your building's front desk

  2. Wait 24–48 hours — sometimes USPS marks packages as delivered early

  3. Contact USPS directly with your tracking number

Still need help? Email us at lumospase@gmail.com — we’ll do our best to assist.

Incorrect Address

Please make sure your shipping address is accurate before submitting your order.
We are not responsible for orders shipped to incorrect or incomplete addresses.
If you spot an error, contact us immediately — if your order hasn’t shipped yet, we’ll do our best to fix it.

Shipping Area

We currently ship within the United States only.
If you're outside the U.S. and interested in our products, feel free to contact us — we may be able to help!

Questions?

We're here for you!
If you have any questions about shipping or your order, just email us at lumospase@gmail.com.