Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at lumospace@gmail.com.
Returns must not be sent without prior approval.
You will receive the return address and instructions via email once your return request is accepted.

You can always reach out to us with any return-related questions at lumospace@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Non-Returnable Items

Some types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (e.g., cosmetics)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards and items on sale

If you're unsure whether your item is eligible, feel free to contact us before placing your return request.

Exchanges

The fastest way to get what you want is to return the item you have, and once your return is accepted, place a new order for the replacement item.

European Union: 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of delivery — for any reason, without explanation.
The item must be in the same condition you received it: unused, with tags, and in original packaging. A receipt or proof of purchase is also required.

Refunds

Once we’ve received and inspected your return, we’ll notify you about the status of your refund.
If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at lumospace@gmail.com.